Review quality samples agreed upon by the client and Accenture
Perform analysis on quality trends and flag quality related risks to the project leadership
Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way
Conduct root cause and other data analysis
Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation
Be proactive and suggest improvements that drive individual and team results
Participate as project team member in problem prevention and continuous improvement projects
Provide QA progress reports to Quality Lead
Conduct QA evaluations per client requirements
Conduct coaching sessions and training refreshers as required
Analyze Satisfaction Survey results recommend improvement efforts
Act as Subject Matter Expert SME for QA evaluations
Contribute to the QA Team s development and share knowledge within the team
Administer the QA issue repository and ensure all escalations are properly addressed
AD hoc QA projects as required
Language proficiency in English and german.
Experience in Salesforce or other CRM tools
Tech savvy with an affinity for emerging technology, particularly online marketing technology and ability to learn quickly and maintain current, comprehensive knowledge of the top verticals, Pinterest products, and key trends
Excellent communication and presentation skills
Proficiency with Google s G suite collaboration and presentation tools
Good interpersonal skill client interfacing
Preferred skills, Qualifications and Experience
Preferred at least 1 year of experience in a Quality focused role
Reporting skills
People Development Feedback Coaching
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
