Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Tasks and Duties
- Reconcile and resolve problem invoices
- Build key relationships with operations and customers in order to quickly resolve invoice issues
- File invoices, statements and any accounting related documents when necessary
- Support credit manager with exception reports to identify and resolve various accounting issues
- Support Accounting Department with miscellaneous projects and assignments
- Ensure communication with local branches
- Post deposits timely to our accounting system
- Generate summary invoices for customers using a script.
- Sending customer invoicing using marco tools.
- Posting accounting journals as needed.
- Arranging customer refunds in payables system
- There is a high usage of Excel – so good Excel knowledge is required.
Expeditors Key Performance Expectations
- Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Accounting Agent Job-Specific Performance Expectations
- Timely and Accurate Accounting Processing
Manages Invoice summaries for customers.
Posts daily deposits
- Accounting Exception Management
Proactively monitors exception reports toidentify problems on accounts, analyze exceptions and to effectively resolve issues with internal and external
Qualifications
- Minimum two years of relevant experience in Public Accounting and/or industry
- Technically proficient and have strong accounting, analytical, financial modeling, and research skills
- Excellent organization skills and detailed-oriented
- Motivated self-starter and work with urgency
- Ability to thrive in a fast-paced and dynamic environment
- Proficient in MS Office applications (specifically Excel – an advantage),
- Excellent written and oral English communication skills
- Ability to accept and implement change as it occurs
- Strive for continuous improvement – create best practices
Additional Information
- Expeditors offers excellent benefits and career development.
- This role is based full time on site
