- Position: PSD - People Service Delivery
- Location: Ballsbridge, D4
- Contract: Full-time role 40 hours per week. For internal applicants, the type of contract will remain unchanged.
- Work Hours: Monday to Friday, 9 am - 6pm (bank holidays OFF). Hybrid(3 WFO, 2 WFH)following ramp-up period and performance-based.
** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.
Key Duties and Responsibilities:
Key Responsibilities
- Handle inbound employee/cross-functional teams’ inquiries. Providing Customer Service to Client’s employees, using Salesforce CRM.
- Preparing, processing and/or updating employee’s records related to transferring, Leaves, and terminating as well as other HR related processes in Workday, Salesforce and other client’s systems.
- Explaining Client’s HR policies, procedures, related to transferring, Leaves, and terminating, to new and existing employees.
- Maintaining computer system by updating and entering data.
- Compiling reports and spreadsheets and preparing spreadsheets
- Assisting with exist, Leaves and Transfers meetings with Client’s employees
- Attend team meetings and trainings as needed
- Work on miscellaneous projects as instructed.
- Knowledge, skills & abilities
- Candidates must be able to demonstrate a number of proficiencies that are essential to the position, which include:
- Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
- Must possess strong interpersonal skills
- Must be able to communicate clearly, both written and orally, as to connect with employees, members of the Client’s HR management team, and in group presentations and meetings
- Must be able to optimally read and interpret information, present numerical data in an inventive manner, and expertly capture and analyse information
- Must be able to prioritize and plan work activities as to use time efficiently
Basic Qualifications
- Bachelor s Degree or undergraduate degrees in areas such as finance and business administration
- Minimum of 3 years of experience in Business Operations
- Preferred Qualifications
- Accenture experience preferred
- Workday, Salesforce CRM or any other CRM tool
- Previous HR Admin experience is a plus but not required
- Language(s) Required: English: As part of the interview process, you will be required to complete an English language test. You will be advised of the level you are required to achieve to successfully carry out the role.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us atwww.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
