About Us
We empower the healthcare community through global events, impactful content, and philanthropic initiatives. HLTH is dedicated to fostering a healthier world by connecting decision-makers, advancing conversations, inspiring new ideas, and driving action. We're more than an organization; we're a catalyst for positive change, ensuring equitable, affordable, and accessible health for all.
About The Role
We're seeking an insightful and proactive Consultant to join our HLTH Community! If you're passionate about health technology and driven to support innovative projects through high-quality research, engaging content, and client-focused account management, this role could be your perfect fit.
Our ideal Consultant has a mix of strategic thinking, problem-solving skills, and the ability to dive into the world of health technology, delivering actionable insights to our clients. In this role, you'll manage several key client accounts, craft highly informative and engaging content, and contribute to data-driven projects. If you thrive in a dynamic, customer-first, team-based environment and are as curious as you are straightforward, we want to hear from you!
Key Responsibilities:
- Account Management (Client-Facing):
- Oversee communication and engagement for 3-4 key client accounts, understanding each client's portfolio, priorities, and challenges
- Maintain exceptional service quality, addressing client needs and providing updates with clarity and consistency
- Build and nurture relationships with clients, consistently achieving high NPS scores and positive feedback
- Content Creation & Engagement:
- Produce original, concise, and impactful content tailored for the HLTH Community, including reports, blog posts, and articles
- Research and write on key healthcare topics, ensuring content is highly informative, up-to-date, and engaging
- Achieve and maintain high engagement scores on published content by understanding audience needs and trends
- Project Support & Strategic Insights:
- Lead or support the development of research-driven reports and presentations that provide clients with strategic recommendations
- Conduct in-depth market data analysis, competitive intelligence, and research to build a robust foundation for projects
- Present research findings to clients, aligning insights with client objectives and ensuring the work answers their key questions
- Health Technology Expertise:
- Stay on top of critical healthcare topics, trends, and emerging technologies relevant to HLTH and our client base
- Continuously expand your knowledge to ensure you bring valuable insights and recommendations in every interaction
Performance KPIs:
- High-Quality Research & Analysis: Provide thorough, accurate, and complete research that resonates with client objectives (measured by feedback and NPS scores)
- Exceptional Content Quality: Consistently produce content that increases engagement within the HLTH Community
- Client Satisfaction & Timeline Adherence: Meet or exceed client expectations in terms of quality, insights, and timely delivery
- Collaborative Team Player: Actively support and contribute to team efforts, embodying HLTH values of customer focus, curiosity, and teamwork
Requirements
Required Skills and Qualifications:
- Analytical & Strategic: Strong abilities in data interpretation, strategic problem-solving, and insight generation
- Excellent Writing Skills: Command of the English language and ability to write in an engaging, informative, and client-centered manner
- Effective Communication & Listening: Attentive listener who engages actively with clients, understands their needs, and is adept at building rapport
- Team Player: Collaborative with great etiquette; proactive in supporting team goals, implementing feedback, and enhancing client outcomes
- Diligent & Detail-Oriented: Thoroughness in gathering and presenting information, with a commitment to quality
Benefits
Salary & Benefits:
- Competitive compensation and comprehensive benefits package
- Apple laptops provided to all employees
- Health Insurance and pension scheme (once probation has been passed)
- Paid time off & holiday schedule, including bank holidays
Why HLTH Community?
- Work alongside passionate experts at the forefront of health technology
- Contribute to projects that drive real change in the healthcare industry
- A culture that values straightforwardness, teamwork, curiosity, and a customer-first approach
Bring your expertise, creativity, and client-focused mindset to HLTH, where every day brings the opportunity to shape the future of health technology! Ready to make an impact? Apply now and become a key player in our innovative community.
