PART 1: Role Details
Role TitleSky Satellite Installation Engineer
Department Sky
Reports ToTeam Manager
LocationLaois
PART 2: Role PurposeThis team is responsible for the installation and service of satellite systems to homes and businesses across the Republic of Ireland, delivering exceptional customer service and installation services and support to the public.
- Salary: €33,000, rising to €36,000 upon successfully completing probation period
- Daily Subsistence payment of €5 per day while training rising to €15.47 per day once probation is passed
- €100 Monthly bonus subject to meeting defined KPIs related to attendance H&S and customer satisfaction
- Commission based opportunities to upsell Sky subscriptions
- Overtime availability at enhanced rate
- Free Sky TV Subscription - after 3 months service
- Company vehicle including fuel card for business use, Continuous Personal Development (CPD), Full training, uniform and PPE is provided
- Automatic enrolment to Employee Discount Scheme
PART 3: Principal Responsibilities
- Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
- Install and service satellite products to a standard set out by the Client
- Work to achieve Key Performance Indicators (KPI's) set out by both the Client and Actavo
- Deliver a first-class customer experience
- Positively promote the brand, through on-site performance
- Liaise with the Team Manager to ensure that on-site health and safety requirements or issues are communicated in a timely manner
PART 4: Person Specification
Education/Qualifications
- A full, clean driver's license is required
Experience
Skills & Competencies (evidence of) Technical
- Good literacy, numeric and IT skills
- Technical/Installations minded
Interpersonal
- Excellent organisational, interpersonal and communication skills required
Business Skills
- Time Management
- Customer Service
Personal
- Must be target driven to deliver on KPI's set by the Client
- Able to work at heights
- Must be able to understand company health and safety policies and adhere to same always
- Determined and committed to high quality standards
- Exceptional customer focus with a positive, can-do attitude
- Flexibility in line with business requirements
- Ability to represent the company in a professional manner at all times
ACT 2
