About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
️ In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.
The role
Are you an IT professional with 2–4 years of experience in general IT support? Are you passionate about solving technical challenges and eager to expand your IT expertise? Are you an effective communicator? If so, we want you to join our team as an IT Support Executive!
Key Responsibilities
Communicating with the client in a positive and friendly manner.
Provide technical support to end-users, ensuring prompt resolution of IT issues.
Diagnose and troubleshoot hardware, software, and network-related problems.
Install, configure, and maintain desktop and laptop systems, peripherals, and software.
Work with and manage the server, workstation, network, and security infrastructure, gaining hands-on experience in diverse IT environments.
Collaborate with the IT team to escalate and resolve complex issues when necessary.
Maintain documentation of technical support activities and resolutions.
Ensure compliance with IT policies and procedures at all times.
Key Requirements
A degree in IT, Computer Science, or a related field, OR 1–2 years of experience in IT support.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Basic understanding of networking concepts and troubleshooting.
Excellent problem-solving skills and the ability to work independently.
Strong interpersonal and communication skills, with a focus on customer service.
A proactive approach with a willingness to learn and adapt.
Onsite role Monday to Friday
Benefits/Perks
️ Time off - 25 days leave + public holidays
x1 day Birthday leave per year
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
️ EkcOlympics - a global activity for fun!
Learning & development - Unlimited access to Pluralsight learning platform
A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
️ Microsoft’s 2023 Rising Star Security Partner of the year
VMware & Veeam top partner status
Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company values
