NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Deskside support engineer to join our team in Dun Aloghaire Ireland
NTT Data Deskside Support engineers are responsible for providing exceptional field service support to our clients. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. This individual should have experience with troubleshooting and configuring iOS/android devices for end users. The ability to lift/move/set-up computer equipment is also required
Roles & Responsibilities:
- Provide desktop and laptop support for Windows & Mac systems
- Assist users in solving IT problems using available hardware and software tools
- Support, install, and maintain local area networks, operating systems, software, and related IT peripherals
- Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment
- Evaluate system configuration and software to ensure effective use of hardware resources
- Provide positive customer experiences when working with users
- Use "Service Now" ticketing system daily to triage tickets, escalations, issues, etc.
Technical Skills:
- Windows 7, Windows 10,Windows 11, Mac OSX, Active Directory, iOS,Android, Microsoft Office, Microsoft Office 365
- Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus)
- New system deployment (including setup, imaging, software installation, and data migration)
- Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 & 10)
- Symantec, SCCM, and bitlocker encryption troubleshooting
- Local and networked printer configurations
- Software installations
- Conference and meeting support. Troubleshooting systems or client-approved meeting software issues
- Remote access support
- Mobile device configuration and deployment (iOS/android)
- Assist with Knowledge Base Article management to include initial proof reading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension
- Process security requests involving malicious software and vulnerability investigations
- Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract
Education:
- Associate's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience)
- Working knowledge of basic hardware and software products and diagnostic/problem solving skills
- 1 to 3 years of work experience in computer systems or IT support
About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
