Who is Spector?
Spector was established in 2002 to deliver high-quality rapid response IT services to a market that was hungry for better service. We have always adopted a Win/Win ethos for our staff and clients and truly believe in the power of technology to ignite business success.
Today, our services have evolved to deliver market-leading solutions in cyber security, IT outsourcing and business continuity with a strong focus on IT Risk management.
What is Spector’s Vision?
While our core product is managing business technology, we believe that people come first. We help protect people and business technology using cutting edge technologies. This allows our clients to nurture their businesses and thrive without the fear of cyber-attack or operational downtime.
Whether it is client staff members with a simple issue or a business-critical issue for a CEO, we put ourselves in the shoes of that person and own that issue until the optimal outcome is achieved. It is this clarity of focus that drives our high client retention rates and attracts the right type of customer to us.
About the Role
As an IT Senior Systems Engineer, you will provide third-line support and assist in delivering IT solutions for a variety of clients. Collaborating with the Service Desk and project teams, you’ll resolve complex issues and support the implementation of network, infrastructure, and cloud projects. This role is perfect for a skilled problem-solver passionate about technology and client success.
Key Responsibilities
- Third-Line Support: Act as the escalation point for the Service Desk, resolving advanced issues in servers, networking, and cloud environments, including on-site visits for escalations and proactive work.
- Managed Services Implementation: Complete infrastructure setups and upgrades for clients under managed services contracts, ensuring smooth transitions and minimal downtime.
- Project Assistance: Support hardware, software, and network deployments, including server, firewall, and cloud configurations.
- Documentation: Maintain detailed records of implementations, network configurations, and client systems, while providing end-user guides and updates.
- Professional Development: Stay current with emerging technologies, undertake certifications, and share knowledge with the team to improve service delivery.
Key RequirementsTechnical Knowledge
- Basic understanding of networking (DNS, DHCP, TCP/IP) and Windows Server environments (Active Directory, Group Policy).
- Familiarity with cloud services (Microsoft 365, Azure, AWS) and virtualization (Hyper-V, VMware).
- Experience with hardware (routers, firewalls, switches, workstations).
Soft Skills
- Strong problem-solving, communication, and organizational skills.
Certifications & Experience
- Desirable: IT certifications (e.g., CompTIA N+, MD-102, etc.), MSP experience, and project management tool familiarity. A valid driver’s license is essential.
Personal Attributes
- A proactive attitude with a willingness to learn and adapt.
- Ability to handle pressure in a fast-paced environment.
- Strong customer service orientation with a client-first mindset.
- Self-motivated with a keen interest in technology and IT systems.
