The successful candidate will be employed as a Service Engineer within the customer service department. The main responsibilities are to provide remote and on-site support for Liebherr customers and global network of mixed sales companies. While ensuring a customer focus and continuous improvement. Close cooperation internally and with external departments for support is essential.
Responsibilities shall include but are not limited to the following.
- Provision of maintenance and service for the full range of products and services from Liebherr Container Cranes
- Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC)
- Communication with customers on service and related matters
- Support commissioning of cranes after installation at site, including testing and handover formalities
- Provision of services to include crane refurbishment and maintenance contracts
- Liaising with internal departments to eliminate faults and improve products and services
- Checking of drawings and preparation of documentation for site
- Preparation and delivery of technical reports on project / job completion
- Liaising with internal departments to eliminate faults and improve products
- Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities
- Maintain a customer focused approach
- Ensure quality, environmental and Health & Safety standards are always maintained
- Contribute to Continuous Improvement and Quality Management
Qualifications & experience
- A third level qualification in engineering or relevant trade apprenticeship
- Working knowledge of MS office suite of programs
- Strong communication skills in written and spoken English
- Fault finding and diagnostic experience
Competencies
- Highly motivated with excellent organizational skills
- Work independently while also fitting into a team
- Willingness to self-learn and improve
- Positive attitude
- Strong communicator
- Have a careful, conscientious, and methodical approach
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday! #LCC
**Please note, CV's will not be accepted directly by email.
**We do not require the assistance of recruitment agencies for this role.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher.
One Passion. Many Opportunities.
Liebherr Container Cranes Ltd. is one of the world's leading manufacturers of ship to shore cranes, rail mounted gantry cranes and rubber tyre gantry cranes. From its base in Killarney, Ireland, the company designs, builds and exports container cranes worldwide. Founded in 1958 as the first Liebherr factory outside of Germany, today, container cranes manufactured by Liebherr in Ireland are renowned for their quality, longevity and productivity.
Liebherr Container Cranes Ltd.
Killarney
Ireland (IE)
Micheal Maher
micheal.maher@liebherr.com
