Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
As a Software Engineer in the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management, review, provide feedback and collaborate to turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
Let's talk about the role and responsibilities:
- Innovative Software Development: Utilise cutting-edge software development tools to drive innovation, efficiency, and quality in the development of applications for a commercially hosted Asterisk platform. The primary focus of this position is to develop our product offering and leverage NLP technologies to deliver a best in class user experience
- Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organisation to align feature development with overall business objectives.
- Contribute to the technical design: Work with relevant stakeholders to decide the technologies needed to provide the best possible product for the company and our customers
- Problem Identification and Resolution: Analyse, identify, and address problems or bugs to ensure a seamless and error-free user interface.
- Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes to implement feedback and deliver high quality solutions quickly
Let’s talk about your skills/expertise:
- 3 years of relevant experience and a Bachelor’s degree in Computer Science or similar
- Proficient in some or all of the following: C, C++, Python, AWS, REST API
- Accustomed to writing well-structured maintainable code
- Experience with Linux Operating Systems preferred
- Good understanding of MySQL
- Familiarity with Amazon Lex or similar NLP tools
- Be accustomed to ISO procedures for development, change control and information management
- Some exposure to scripting languages like Perl, PHP
- Ability to work on different codebases, and frameworks
- Good understanding and experience in modern software design/software engineering such as modern web application development (CI/CD, Docker, Git)
- Kubernetes experience an advantage
- Strong analytical, design, problem-solving skills, attention to detail and customer focus.
- Strong communication and collaboration skills.
- Advanced programming skills with a willingness to learn new technologies in all parts of the stack
In-Office Requirement
This role requires in-person collaboration at our Skibbereen, Ireland office at least twice per month. We believe that a hybrid approach supports team connection and productivity, combining the flexibility of remote work with the benefits of regular face-to-face interaction.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
