About us

Today, Hiveon is a product company focused on developing infrastructure for new-era hardware businesses, from mining to energy and AI.

It all started in 2017 with a private project released by a few mining enthusiasts. Our Hive OS exploded in popularity, reaching 100k+ active users within the first six months without any investments or marketing costs.

We then expanded to an ecosystem, including a Pool (the second Ethereum pool in the world in 2021), ASIC Firmware (a low-level hacking solution to get more out of their devices), and became the leading global platform for cryptocurrency mining.

Since 2021, mining has become more than just hardware. And Hiveon is not only about mining. We provide the infrastructure for HPC businesses, helping to build, simplify, and automate operations in the energy and AI markets.

Let the numbers speak instead of us:
Geo - worldwide
Released products in 7 years - 6
Upcoming products - 2
Active users at peak - 2+ million
Connected devices - 5 million+
Mobile users - 600,000+
And all this with a team of less than 90 people.

Keep an eye (https://twitter.com/hiveonofficial) on our upcoming announcements

We are looking for an experienced Customer Support Engineer with deep technical expertise and a strong background in the Energy sector. As we actively operate in energy markets by providing flexible control of large-scale data centers, we need someone well-versed in the energy industry.

Part of our business involves energy management services for clients' assets, enabling smart consumption based on the electric grid load situation. By leveraging cutting-edge technology and real-time data, we optimize energy usage, reduce costs, and enhance sustainability. As a Customer Support Engineer, you will play a crucial role in ensuring seamless operations, providing technical expertise, and supporting clients in maximizing the efficiency and flexibility of their energy consumption strategies.

About you

1,5+ years of experience in customer/technical support (L1/L2) in IT product companies
Good computer hardware knowledge (assembling, BIOS setup, troubleshooting etc)
Experience in energy market
Linux skills (installation, troubleshooting, command line)
Fluency in English. You don't need to nail Passive Voice in Past Perfect but you MUST be able to freely communicate with English speakers, in both written and spoken form
Fluency in Ukrainian
Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions
Experience with Jira
Awesome time management skills

Will be a plus

Mining experience (practical or theoretical)
Previous experience in crypto

Responsibilities

Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
Cooperate with product development team (Product, Design, Engineering teams) on users' feedback on the improvement of our software
Be accountable for the troubleshooting, communication, and tracking of all issues

Perks

United minds culture (94% of our team would recommend Hiveon to their friends)
Remote work with absolutely flexible working hours
Unlimited vacations & sick leaves
Learning & Development events compensation
Freedom of innovation and creativity
Only necessary processes and meetings, no bureaucracy
Experience working with highload and diversed products.

And what do our people say about Hiveon?

“There are no random people in our team, and the environment and culture that has formed within the company inspire and encourages us to get better together and make cool products and solutions,” Hiveon PM said.
”My favorite value, which I always remind my team of, is: don't follow someone, but use different things, try them out, try to implement them,” Hiveon DevOps Lead said.

A little bit of anonymous feedback from ENP's:

Hiveon

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Customer Support Engineer (Energy)